LiveHelp is back.

LiveHelp is an online chat-based (IM) reference service being provided by Novanet libraries. This service is designed to respond to brief questions that can be answered quickly and effectively using online resources.

You can access this service in Novanet or on the Library's Ask Us page.

• This service is designed to respond to brief questions that can be answered quickly and effectively using online resources.
• Anyone can use this service. It is aimed primarily at faculty and students of Novanet member institutions.That includes AST.
• This service currently does not offer transcript delivery. Please copy and paste any information from your conversation with IM a Librarian or consult your IM service Help pages for directions for saving IM transcripts.
• Do not send sensitive personal information, log-ins, passwords, etc., through this IM service as this service uses commercial IM products not housed on Novanet servers.
• If you experience technical difficulties using this service, please let us know by emailing us at livehelp@novanet.ns.ca